PRIVACY POLICY

This privacy policy informs about privacy practices and the principles of personal data processing related to the website and services of the business entity Annija Neretniece, operating under the brand "Two Trouble Tails" (registration number: 08020022028), located at Samnera Velsa Street 8, Riga, Latvia, LV-1046. For inquiries related to data processing, please contact us via email at [email protected].

WHAT PERSONAL DATA DO WE COLLECT?
We collect personal data that you voluntarily provide to us via email, forms, or any other direct communication. This data may include your name, email address, phone number, delivery address, and any other information you choose to share with us.

HOW DO WE USE THE DATA YOU PROVIDE?
We may use the personal data we collect to:

Provide you with the requested services and information;
Process your orders and prepare necessary documents;
Process refunds;
Provide you with efficient customer support;
Help prevent threats or fraudulent activities;
Send you informational messages if you have explicitly consented to receive them;
Comply with legal requirements.

Payment processing is managed through the payment platform Makecommerce.lv, so we share necessary personal data with the platform owner, Maksekeskus AS.
The website’s operation is provided by the platform Mozello.lv, so we share data with SIA Mozello for order processing and data storage.
Order delivery is handled by courier services, so we share personal data necessary for delivery with SIA Omniva, SIA DPD Latvija, and SIA Latvijas Pasts.

HOW DO WE PROTECT YOUR DATA?
To protect your personal data, we implement various technical and organizational security measures. Access to your personal data is restricted to a limited number of authorized individuals who are directly involved in processing this data in order to effectively perform their duties and meet customer needs.
Personal data related to product delivery is not shared with third parties, except for SIA Omniva, SIA DPD Latvija, SIA Latvijas Pasts, which are responsible for delivery, and Maksekeskus AS and SIA Mozello, which handle order processing and payment.

HOW LONG DO WE KEEP YOUR DATA?
We retain your personal data for as long as necessary for the purposes for which it was collected and as allowed or required by applicable legal regulations.

YOUR RIGHTS REGARDING YOUR PERSONAL DATA
If you are a data subject under the EU GDPR (for example, an EU citizen providing us with your personal data), you have the following rights regarding your personal data:

Right to access: You have the right to obtain information about why and how your personal data is being processed. You have the right to receive a copy of your personal data in electronic format free of charge.
Right to rectification: You have the right to correct any inaccurate or incomplete personal data without undue delay.
Right to erasure ("right to be forgotten"): You have the right to withdraw your consent to the processing of your personal data and request the deletion of your personal data without undue delay, provided the data is no longer necessary for the services you requested or to comply with legal requirements.
Right to restrict processing: You have the right to restrict the processing of your personal data if you contest its accuracy, if the processing is unlawful, or if you request the establishment, exercise, or defence of legal claims.
Right to object: You have the right to object to the processing of your personal data at any time, unless the processing is necessary for performing a task in the public interest or for a legitimate interest.
Other rights under the GDPR: For more information, visit the EU data protection website.

HOW DO WE USE COOKIES?
Cookies are small text files stored on your device by the websites you visit. They are used to ensure the functioning of the website and to provide information to the site’s owners.
This website may set the following cookies:

Functional cookies: These cookies are necessary for the operation of the website and for you to use its features. Without these cookies, we cannot provide the services you have requested, such as the shopping cart functionality.
Analytical cookies: These cookies are used to gather statistics on the website’s visits. We use this information to improve the website’s performance and advertising efforts.
Marketing cookies: These cookies are used to improve the effectiveness of advertising and to display personalised ads. Additionally, these may be used to measure social media engagement and other organic marketing activities.

WHAT ANALYTICAL AND MARKETING COOKIES ARE IN USE?

TwoTroubleTails uses the analytical tool Amplitude that provides the ability to understand website visitor engagement, most used navigation paths, interactions with page elements and measure user struggles to further improve the user experience within the website. For statistical purposes, after a visitor has opted in for cookies by using the cookie banner, Amplitude places the following cookies in the browser: AMP_*, AMP_MKTG_* and amp_ac_m_cb. These cookies randomly generate identifiers on the browser to recognise repeated visits from a device, while cookies are not cleared, however, Amplitude does not store personal data or identifiers on an individual level. For more information about Amplitude's data processing and privacy policy, you can read here: https://amplitude.com/privacy

Currently, TwoTroubleTails does not use marketing cookies, including advertising cookies, however, this may change at any point by the website owner. If additional non-functional cookies are implemented, they will be shown in this Privacy Policy. Website users are responsible for following Privacy Policy updates at their discretion.

HOW TO OPT OUT OF COOKIES?

If a website visitor has previously opted in for cookies by clicking the cookie banner's button "Accept all cookies", the visitor can opt out of the marketing and analytics cookies by clicking "Remove cookies" in the website's footer section and resetting any placed cookies. Additionally, visitor can choose to clear cookies from their browser or click here: Remove cookies

All mentioned options will clear all non-functional cookies from the browser and serve the cookie banner again, allowing users to choose to decline all non-functional cookies.